Asked and Answered
What is the turnaround time?
The turnaround time for all printed products is 6-10 business days. Turnaround time is “a period of time required for completing a particular process or task”. In other words, this time period does not include the time it takes for the package to reach you once it’s in USPS’s hands.
When do you accept custom orders?
We love working with clients to create custom products to celebrate your memory-making moments! We will accept custom order requests up until August 31st, 2024. We’ll design: birthday invitations and full suites, wedding-related invitations and other fine paper goods, baby shower invitations, baby announcements, custom Christmas greeting cards, and so much more! Email us at rawsoncollective@gmail.com to get started
Is there an extra fee applied to custom orders?
Due to custom orders being our most time-consuming projects, we do have a design fee for all custom order requests. Depending on your event type and the extent of your paper goods needs, your fee may be in the form of a deposit.
How do I start the process of a custom order?
Email us at rawsoncollective@gmail.com and we can chat about all the deets!
If I want a custom product, how soon should I contact you?
The creative process for custom projects varies, so contact us sooner rather than later! Custom stationery sets, gift tags, calling cards, and notepads will have a shorter process than save the dates, birth announcements, etc. We suggest contacting us no later than 8 weeks before party date in the event of needing a custom invitation.
Do you offer digital downloads?
Not on our website -but head over to our Etsy store and you’ll find dozens of instant downloadable gift tags & more! Rawson Collective Etsy
What shipping methods do you offer?
How we ship out your Rawson Collective order depends on the weight of your package. Orders weighing under one pound ship USPS First Class, arriving to your door in 2-5 business days. Orders weighing over one pound ship USPS Priority, arriving to your door in 2-3 business days.
Can I cancel/edit my order?
As long as your order hasn’t been sent to the printer, you can cancel or edit. Just email rawsoncollective@gmail.com and request a cancelation as soon as possible.